The thing holding your jewellery business back probably isn't what you think it is.

1:1 monthly coaching tailored specifically to your $1m+ jewellery business — with an expert consultant who knows the industry from the inside out.

What you'll get

✔ Monthly 1:1 Coaching Calls with specialised jewellery industry coaches — so every conversation is grounded in what actually works in real world business.

✔A complete business diagnostic that shows you exactly what's holding your store back — so you fix the right things first, not just the loudest ones.

✔ A personalised action plan built with your coach — so you always know exactly what to do next and why.

✔ Monthly reviews of your actual business numbers — so you can see clearly what's working, what's not.

✔ Direct access to your coach between sessions — so when something comes up in your business you're not waiting a month to get an answer.

STILL NOT SURE?
FREQUENTLY ASKED QUESTIONS

How does the business coaching work?

Our coaching is tailored to your business. We work closely with you to understand your goals, review your data and performance, identify key challenges, and focus on the areas that will drive the most impact. Each session is practical and action-oriented, giving you clear steps to implement and ongoing support to keep you moving forward.

What's included in the business coaching?

You will meet with your coach once a month for 60 minutes. These sessions are tailored to your business and focused on delivering practical results. You’ll get a clear review of your current performance, insights based on your data, and targeted guidance on the areas that will drive the most impact. Every session includes actionable next steps, along with ongoing support and accountability to help you implement and see progress.

Will this work for my business?

Our coaching is designed specifically for jewellery businesses. We work with your sales data, margins, stock, and customer trends to identify the key drivers of performance and where the biggest opportunities lie. Our speciality is working with single or multi-store businesses with a turnover of $1M+ and a physical retail presence. We work with stores across Australia and NZ - metro and regional locations.

What results can I expect?

Our clients typically see improvements across key areas of their business, including revenue growth, increased gross profit, and reduced inventory levels. They gain a clearer understanding of where their cash is going — and many end up with more cash in the bank than ever before.

We support you across all aspects of the business, from staffing and team performance through to inventory control and cashflow management. Most importantly, clients walk away with greater clarity and confidence in how they run and grow their business.

Who is this for?

This coaching is designed for jewellery business owners with a physical retail presence, single or multi-store operations with $1M+ turnover, who are looking to improve performance, profitability, and clarity in their business. This is not for ecommerce business owners. It is also not for other retail sectors - we specialise in jewellery retail only.

What's others are saying

Scroll down to see what other clients are saying and the results they are getting.

Springwood Jewellers

Added $708k in revenue in 2 years - without compromising on margin.

Franich Jewellers

Are up 17% YOY and a compounded 32% across the 2 years.

Actionable Analytics

Access impactful insights through real-time performance metrics, helping you track progress and make informed decisions for your campaigns.

Fully Adaptable

Customize ConnectLift to fit your campaign goals by adjusting messaging styles, contact schedules, and delivery platforms for optimum results.

Expert Support

Our dedicated team is always ready to assist you in refining your campaigns, ensuring maximum engagement and impactful customer interactions.

Secure and Compliant

We provide robust support to ensure adherence to regional compliance standards while safeguarding your business data with top-tier security measures.

Our Coaching Team

You're in good hands — and we mean that. Our coaching team has been in the trenches of retail: founding, growing, and running real businesses. With deep expertise in jewellery retail, your coaching is tailored to what's actually happening in your world, not a textbook version of it.

Melissa Haupt helps established jewellery business owners scale profitably without the overwhelm.

✔ With 20+ years in retail and as the founder of a $5M jewellery brand, she brings real-world experience in growing and optimising high-performing businesses.

✔ Focused on a data-centric approach, Melissa works with owners who are feeling the pressure of growth—helping them simplify operations, improve cashflow, and make confident decisions.

✔ Her expertise across retail, ecommerce, and wholesale allows her to identify what’s working, fix what’s not, and build a business that delivers both profit and balance.

Mal Scrymgeour helps jewellery business owners build businesses that are profitable, sustainable, and built to last.

✔ With a career spanning global brands including Cadbury, Coca-Cola, and Farmlands — where he served as COO of a $2.5B business — Mal brings executive-level commercial thinking to the jewellery industry.

✔ Mal works with owners who want more than survival — helping them build the systems, strategy, and clarity needed to drive real growth and secure their family's future.

✔ His data-driven approach, combined with tailored tools for budgeting, P&L management, and marketing, gives jewellery businesses of all sizes a genuine competitive edge.